Contact Us
Contacting Customer Support
For technical help or billing issues with products or services, please select the appropriate product from below:
- Cloudmark Desktop Technical Support – Technical Support for Cloudmark Desktop, including support with older Safetybar and SpamNet products
- Cloudmark Desktop Customer Service – Customer Service for billing and account issues, including cancellations.
- Cloudmark Server Edition Help
- Cloudmark Immunity Help
- Cloudmark Authority Help
- Cloudmark Data Services Help
Sales and Business Inquiries
General questions regarding sales can be sent through the sales inquiry form. Support issues will not be dealt with by Sales – please use the above methods to contact support.
Channel Partners
Contact casp@cloudmark.com to learn more about the Channel Partner Program.
Public Relations
Media only, support questions will NOT be answered by Public Relations. Send email to pr@cloudmark.com.
Worldwide Office Locations
North American Office
- Cloudmark, Inc. (Headquarters)
-
128 King Street
Second Floor
San Francisco
California 94107 USA
View Map - General Inquiries
- Telephone: +1-415-946-3800
9am-5pm PST Weekdays - Fax: +1-415-543-1233
- Sales
- Email: sales@cloudmark.com
European Office
- Cloudmark Europe Ltd.
-
Garrick House
26-27 Southampton Street
London
WC2E 7RS
England
View Map - Service Provider Sales
- Email: emea@cloudmark.com
- Telephone: +44 (0) 207-100-5224
Asia Pacific Office
-
45/F The Lee Gardens
33 Hysan Avenue
Causeway Bay
Hong Kong - Telephone: +852 3180 7768
- Email: apac@cloudmark.com
China Office
- Cloudmark Asia Ltd.
-
Room 8N, Beijing Fortune Plaza,
No.7 DongSanHuan Zhong Road,
Chaoyang District, Beijing
100020 China - Telephone: +86-131-4385-1016
- Email: china@cloudmark.com
Japan Office
- Cloudmark Japan Ltd.
-
Kato Building 6F
2-11-3 Iwamoto-cho
Chiyoda-ku
Tokyo 101-0032
Japan - Sales:
- Telephone: +81-3-5532-7636
- Fax: +81-3-5532-7373
- Email: apac@cloudmark.com