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Cloudmark Desktop is not automatically filtering my email.

By default, Cloudmark Desktop filters email automatically. If this is not occurring, try the following solutions:

• Verify that the toolbar is present.

  If the Cloudmark Desktop toolbar does not appear when you launch your email application, then submit a request for help.

• Verify that you are signed in.

  Open the Cloudmark menu and select My Cloudmark Account > My Account. Enter your email address and password, then click Sign In. If you do not have a password, you need to purchase a subscription.

• Check your Cloudmark Desktop configuration
• Update Cloudmark Desktop
• Re-create the spam folder

Related Topics

• I'm in Offline Mode with Exchange, and messages aren't being removed from my Inbox.

How to sign in

1. Make sure you have a Cloudmark subscription.

   If the toolbar buttons are grayed out and you do not have a subscription, this means your free trial period has ended.

2. Open the Cloudmark menu and select "Subscribe Now!"

How to check your Cloudmark Desktop configuration

1. In the Cloudmark Desktop toolbar, open the Cloudmark menu.
2. Select Options....

   The Cloudmark Desktop Options window appears.

   Show me:
3. Make sure that "Check all Inboxes automatically" (Outlook and Outlook Express) or "Check all active email accounts automatically" (Thunderbird) is selected.
4. Click OK.

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How to update Cloudmark Desktop

1. In the Cloudmark Desktop toolbar, open the Cloudmark menu.
2. Select Check For Updates.

   Cloudmark Desktop connects to the Cloudmark service and checks for new versions of the software. If it finds one, follow the on-screen instructions to complete the update.

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How to re-create the spam folder

1. In your list of mail folders, select the spam folder.

   Usually this is a folder called "Spam", unless you have selected a different name in your Cloudmark Desktop Options.

2. Right-click on the spam folder.
3. Select Delete.

   A prompt appears, asking whether you really want to delete the folder.

4. Click Yes.
5. Restart your email application.

   A new spam folder should be created automatically, and automatic filtering should resume.

Last updated: 2008-09-25 12:05:08

Keywords: email, e-mail, scan, automatic, filter, inbox, spam

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