Cloudmark Desktop Support
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- Applies to:
- Outlook
- Outlook Express
- Thunderbird - Windows
- Thunderbird - Mac
- Windows Mail
The toolbar doesn't appear.
If you have Cloudmark Desktop installed, but the toolbar does not appear in your email window, several solutions are possible.
This topic applies to the following email clients:
Try the following solutions, in order:
- Make sure Cloudmark Desktop is enabled
- Make sure the Outlook process has ended
A lingering Outlook process may interfere with loading the toolbar.
- Run the Detect and Repair feature
- From Outlook's Help menu, select About Microsoft Outlook.
- Click the Disabled Items... button.
- If Cloudmark Desktop is in the list, select it and click Enable.
If Cloudmark Desktop is not in the list, then it is already enabled.
- Click Close to close the Disabled Items window.
- Click OK to close the About window.
- Restart Outlook.
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- Close Outlook.
- Open the Task Manager by pressing Ctrl-Alt-Del at the same time.
If you are using Windows NT, 2000, or XP, then you also need to click the Task Manager button in the window that appears.
- Look for Outlook in the application list. If it exists, select it and click End Task. Accept the warning that follows.
- If you are using Windows NT, 2000, or XP, perform these additional steps:
- Click the Processes tab.
- Click Image Name to sort the list alphabetically.
- Look for a process called outlook.exe. If it exists, select it and click End Process. Accept the warning that follows.
- Close the Task Manager.
- Open Outlook.
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- From the Help menu in Outlook or Outlook Express, select Detect and Repair.
- Make sure that "Restore my shortcuts while repairing" is selected.
- Click Start.
- When the repair process is finished, click OK.
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Try the following solutions, in order:
- Make sure Cloudmark Desktop is enabled
- Make sure the Outlook process has ended
A lingering Outlook process may interfere with loading the toolbar.
- Run the Office Diagnostics feature
- From Outlook's Help menu, select Disabled Items.
- In the list that appears, select Cloudmark Desktop.
- Click Enable.
- Restart Outlook.
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- Close Outlook.
- Open the Task Manager by pressing Ctrl-Alt-Del at the same time.
If you are using Windows NT, 2000, or XP, then you also need to click the Task Manager button in the window that appears.
- Look for Outlook in the application list. If it exists, select it and click End Task. Accept the warning that follows.
- Close the Task Manager.
- Open Outlook.
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- From Outlook's Help menu, select Office Diagnostics.
The Office Diagnostics window appears.
- Click Continue.
- Follow the on-screen prompts.
- When the repair process is complete, click OK.
Try the following solutions, in order:
- Restart Microsoft Outlook Express
- Restart Windows
Restarting your email client or the operating system usually solves the problem.
- Make sure there is a shortcut to Cloudmark Desktop in your Startup folder
- Close Outlook Express.
- Open the Windows Explorer by right-clicking the Start menu and selecting Explore.
- Navigate to the following folder:
C:\Documents and Settings\{username}\Start Menu\Programs\Startup
{Username} is your Windows username.
- If there is a shortcut called snoe.exe in this folder, delete it.
- Navigate to the following folder:
C:\Documents and Settings\All Users\Start Menu\Programs\Startup
- Make sure that there is a shortcut called snoe.exe in this folder.
If the shortcut does not exist, leave this Windows Explorer window open and proceed to the next step. If the shortcut exists but you are still unable to see the toolbar in Outlook Express, submit a request for help.
- Open another Windows Explorer window by right-clicking the Start menu and selecting Explore.
- Navigate to the following folder:
C:\Program Files\Cloudmark\SpamNet\OE
- Right-click the snoe.exe file.
- Select Create Shortcut.
- Drag the new shortcut into the C:\Documents and Settings\All Users\Start Menu\Programs\Startup folder.
- Restart your computer.
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Try the following solutions, in order:
- Restart Windows Mail
- Restart Windows.
Restarting your email client or the operating system usually solves the problem.
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- Right-click on the Thunderbird toolbar to open the pop-up menu.
- Select Customize....
The Customize Toolbar window appears.
- If the Customize Toolbar window contains a Cloudmark Desktop icon, drag it to the Thunderbird toolbar. If not, continue to step 4.
- From Thunderbird's Tools menu, select Add-ons.
The Add-ons window appears.
- Select Cloudmark Desktop from the list of add-ons.
- Click the Enable button.
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- Open Thunderbird's View menu.
- Select Toolbars > Customize....
The Customize Toolbar window appears.
- If the Customize Toolbar window contains a Cloudmark Desktop icon, drag it to the Thunderbird toolbar. If not, continue to step 4.
- From Thunderbird's Tools menu, select Add-ons.
The Add-ons window appears.
- Select Cloudmark Desktop from the list of add-ons.
- Click the Enable button.
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Last updated: 2008-09-26 12:17:30
Keywords: missing, scan, toolbar, filter, miss, gone, vanish, disappear
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