Internet Service Providers

The Leading Carrier-Grade E-mail Security Solution for ISPs

Messaging abuse erodes subscriber satisfaction and loyalty. According to the Gartner Group, excessive spam is a key reason why subscribers discontinue their e-mail service. Most subscribers believe that their ISPs should be responsible for fixing spam problems.

However, today's messaging threats are more difficult to control than ever. Characterized by rapidly changing content, high-speed distribution, and large volume attacks, they are designed for maximum damage. Spam, phishing and malware messages now constitute more than 95 percent of a service provider's e-mail traffic.

As a result, service providers face significant operational challenges. Escalating spam volumes and unexpected attacks have led to unplanned infrastructure investments, increased customer support costs, unreliable accuracy and disruptive "fire-drills" when a significant outbreak occurs. Cloudmark addresses these issues by virtually eliminating all form of inbound messaging abuse before they impact e-mail infrastructure and subscriber in-boxes.

Issue and Impact	Cloudmark Benefit
Up to 95% of all e-mail traffic is spam, and more than 50% of stored messages are spam. MTAs and message stores are becoming overloaded, driving the need for more hardware.	Cloudmark filters 98%+ of spam and keeps message stores clean. Message infrastructure only supports legitimate traffic.
Growing abuse deepens customer dissatisfaction. User frustration leads to higher service-call volume and greater churn.	Cloudmark increases customer satisfaction by ensuring subscribers receive all valid e-mails without delay while protecting them from insidious threats such as phishing and viruses. In addition, the Cloudmark Network Feedback System empowers subscribers to report and stop messaging abuse.
New classes of viruses and worms elude traditional anti-virus systems. Fast-growing, polymorphic attacks are difficult to identify and stop, causing extensive damage to subscriber machines and service provider networks.	Cloudmark Authority® Anti-Virus stops attacks minutes after they appear within the Cloudmark Global Threat Network™. Cloudmark technology is resistant to viral mutations and does not require manual identification, analysis, or client software distribution.
Traditional methods of combating abuse are resource-intensive. Processing of rule-based or heuristics-based spam and anti-virus definitions significantly degrade CPU performance.	Cloudmark Authority uses lightweight fingerprinting algorithms, decreasing CPU utilization by up to 90% compared to competitive solutions.
Legacy architectures scale poorly. Rules and heuristics updates can degrade performance in unpredictable ways, causing systems to become unstable and increasing CPU requirements.	Cloudmark enables service providers to reliably predict system requirements. Since updates are only additions to the in-memory cache of fingerprints, updates do not impact message processing and performance remains high over time.

Cloudmark's Multi-Point Security™ Solution

Only Cloudmark provides a comprehensive messaging security solution that covers the entire messaging environment, from the network to the user mailbox. Until now, service providers have been forced to cobble together ineffective "point solutions" isolated on their messaging servers. These point solutions, characterized by multiple products and layers acting independently, inevitably lead to:

Manageability Problems: Difficulty in managing interactions among products and unifying solutions to meet security needs.
Lower Accuracy: Attackers capitalize on coverage gaps between point solutions to slip more threats through to mailboxes.
Lack of Accountability: Point solutions from multiple vendors lead to a lack of ownership when new accuracy issues arise.

Cloudmark's Multi-Point Security solution solves these problems to deliver greater breadth of threat coverage, reduced resource requirements, simplified management, and faster threat response and resolution.

Cloudmark's Multi-Point Security: True End-to-End Protection

Diagram: Cloudmark's Multi-Point Security Solution

To learn more about Cloudmark, email us at sales@cloudmark.com.

For customer support issues, please go to Cloudmark Support.